FAQs

If you are a primary account holder and would like to add an Additional Cardholder to your account, simply follow the quicksteps below or watch this video tutorial:

1. Open your Coign mobile app,
2. From the home screen, click on "Manage Account",
3. Under the User Settings" section, find the button that reads, "Additional Cards",
4. Click on that button and follow the steps to add up to 2 Additional Cardholders on your account. **Please note that we are currently experiencing issues with the card design selection. The card design that you originally ordered as a primary account holder will be shipped, regardless of what you choose for your Additional Cardholder. We are actively working to resolve this issue!
5. Once you receive the additional card(s) in the mail:

• Deliver the card(s) to your Additional Cardholder(s) in a secure manner
• Have the Additional Cardholder(s) activate the card by calling the Coign Customer Service line at 833-690-2471
• Don't forget to have Additional Cardholders add their new Coign cards in either Google Pay or the Apple Wallet
• Start Spending Right!